FAQ
I'M LOOKING TO RENT

  • How does the application process work?

    We want to make sure the application process is as smooth as possible.  To be fair to all who apply we have company application requirements.  Please let us know if you have questions during the process to find a new home in Bloomington, Normal, Springfield or Peoria, IL. 


    How to Apply 


    You can apply online on our website, clicking the property you’re interested in and clicking the Apply button. Anyone living in the apartment over age 18 must apply and be a lease holder.  This application can be transferred to any of our apartments. 


    The application is a $60 non-refundable fee that provides us with your credit and background history. The requirements for our rentals are: 


     -A credit score of 600 or above

    -No evictions in the past 5 years, and no balances owed to landlords.

    -Positive rental history, if applicable.

    -Net income equal to 2.5x the monthly rent.

    -No felonies in the last three years; however, we do consider the nature of the offense. No lifetime registries at any time.



    Anyone living in the apartment over the age 18 must apply and be a leaseholder. Applications are active for 30 days and can transfer to any property.


     


    Cosigners/Advance Payment Options


    You must meet our minimum credit score requirement of 575 to be offered a cosigner or the potential to pay six months of rent in advance to be approved for a unit. A cosigner must meet our rental requirements in order to approve an application. Applications fees for unsolicited cosigner applications will not be returned. 





    If you get tons of applications for the same apartment, how do you decide who gets it? 


    All of our applications for units are taken on a first-come, first-serve basis. Don’t panic though, because even if you apply for a unit and that unit gets rented, we always have plenty of other properties available, and your application is valid for 30 days.   



    Use our property listings filter to help you find the best place for your new home.


  • When should I start looking for a place?

    We advise people to start looking for a place 30-45 days in advance so they don’t see something that isn’t available in the future.  Our apartments are first come, first serve and can't be held for more than 30 days.  


    When current tenants leave, they give us 30 days-notice which means that new properties come available after they're cleaned / fixed.

  • I'm moving in a couple months, what's available?

    Our apartments are first come first serve and we can not hold apartments.  Anything that is on our website right now may not be available in a couple months as it's currently vacant.


    We advise people to start looking for a place 30-45 days in advance so they don’t see something that isn’t available in the future.  

  • Can I book a time to view the apartment / house?

    We can work with you to schedule a showing with a property associate or you can check out keys to places.   At this time, if a unit is occupied only people who have applied can schedule to do a virtual showing.  


    Our hours of showings are M-F – 11:00am – 4:30pm and Saturdays 9:30am – 12:30pm.  E-mail or Call (309-808-2125) us to schedule a showing with times you’re available.

  • Can I apply before seeing the place?

    Yes you can apply, however, we recommend viewing the apartment first prior to applying as the application fee is non-refundable. Any application is good for any of our properties.  The $60 app fee is non-refundable and good for 30 days.


    If you wish to schedule a showing you can email or call us at 309-808-2125.  

  • Are your apartments pet friendly?

    At Core 3, we are a third-party property management company managing apartments and homes for other owners.  This means that each owner makes a decision on whether or not they allow pets at their property so every property is different.  


    If you look on our listings page - each property will specify if they do allow cats or dogs.  You can also use the filter on the listings page to do a search for pet friendly places. 


    There is a  non-refundable pet fee for any pets.


    If you have an ESA with propert documentation then you can choose from any of our properties.

  • How much are utilities? Are they included in the rent?

    Since we only pay the utilities during the time the apartment is vacant, we are unable to provide an accurate average. 


    If you reach out to the utility companies (Ameren, Nicor, Cornbelt, Water Departments) they would be able to provide you with that information.


    If you're wondering if they're included in the rent. Utilities will vary apartment to apartment. If you are looking for utility information for a specific apartment, it may be listed in the information on the listing on our website. Generally, if nothing is listed, there are no utilities included. If you have more questions, feel free to reach out to a leasing agent.

  • How can I submit a maintenance request?

    You can submit a work order through your online portalor calling us at 309-808-2125.


    In an emergency please call 309-808-2125 as the email and online requests are not monitored 24/7

  • How can I check the status of my current work order?

    You can get the status of your maintenance request by going on your online portal or calling us at 309-808-2125.  


    Our goal is to be at your place within 72 business hours, however sometimes depending on the issue it may take longer.


    We are a 3rd party property management company which means we serve other property owners.  In some circumstances the steps taken to fix something are:

    • Diagnose the problem
    • Order parts (parts are taking longer to receive in due to COVID)
    • Get the owners approval
    • Schedule with tenant time to fix issue

  • Can I break my lease or move out early?

    The lease is a legally binding agreement and can not be ended early.  Please call your property manager with further questions.

  • My lease ends at the end of this month - What do I need to do?

    We heard you are moving. We are sad to see you go, but we understand that it is necessary to move as life changes. We have compiled some information to make your move go smooth and so you have all of your information in one spot. 


    When you are deciding to move:

    • Ask us about our current rental or purchase options! We may have something available that fits your needs better than your current home and we would be happy to keep you as a tenant!
    • Check your lease end date. Please make sure that you are fulfilling your lease term to avoid lease break fees.

    Once you have made your decision to move:

    • Fill out an Intent to Vacate at least 30 days before your move-out date. You can get this from our office and make sure to include your forwarding address.
    • If you do not fill out this form and inform us you are vacating 30 days in advance you will be charged next month’s rent.
    • Call any utilities you have under your name to make sure that you have scheduled the date for the utilities to switch back.
    • Forward your mail with the Post Office.
    • Book a Penske truck to make your move easier!

    On move-out day:

    • Make sure your apartment is clean and in good condition. (Please refer to the move-out charges schedule with any questions on what we look for).
    • Turn in labeled keys to us at the office. If it is during office hours, fill out a key return sheet, if after office hours, drop your labeled keys in the black drop box by the front door of our office.

    After keys have been returned:

    • Your Security Deposit will be post marked by 30 days from your move out date. We will refund your deposit based on damages to your unit beyond normal wear and tear.


  • How does snow removal work?

    Every property has different snow removal guidelines and may use different vendors based on who the owner chose.  Depending on where you live, the snow removal process will differ. This is due to us managing properties for other owners and for certain rules/regulations. 


    Apartments

    • A snow removal vendor will handle your snow removal (that could be CORE 3 Snow division or another outside vendor)

    Single Family Homes 

    • Single family homes are in charge of their own snow removal. 

  • What does snow removal include?

    • In preparation for the snow, we may treat areas to help the removal process 
    • If we handle your snow removal, if the snow is under 2 inches it will not be plowed (this is common amongst most snow vendors) 
    • Depending on where you live, you may or may not have salting included with the snow removal 
    • We work overtime and long hours to constantly be plowing

  • Why do I have a late fee on my account?

    Rent is due on the 1st of every month. We charge late fees based on what your current lease says. If you are on a regular Core 3 lease, you have until the 5th of the month to make a payment. If payment is received after the 5th you will automatically have a late fee. If payment is not received after the 15th, there will be an additional late fee. 


    Late fees are automatically applied to your current balance on the 6th of every month, if you have any outstanding miscellaneous charges, the late fee will apply. If you feel as though you have been charged in error, please reach out to our leasing staff for assistance.

  • When will I receive my deposit back?

    Your deposit will be post marked by 30 days after move out date. We will refund your deposit based on damages to your unit beyond normal wear and tear.

  • What could I be charged after I move out?

    Please call our office at 309-808-2125 for a list of charges that may help you.

  • Where can I find a 30 Day Notice Form?

    Click here.

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