Maintenance - Work Order Requests
Work orders are received and seen to in time and urgency priority order. For example, if tenants have no heat those are seen to first versus smaller non-emergency issues. We appreciate your patience. Once you submit your work order on your tenant portal, you can also view the status of the work order and previous work orders.
If you can't submit your work order online, please call our office and speak to maintenance department at 309-808-2125.
EMERGENCY AFTER HOURS CALLS
After our office closes at 6:00pm, any emergency calls* should be made by calling 309-808-2125 and following the prompts.
*examples of emergency maintenance issues include:
- no heat
- major flooding
- water heater leak
- the smell of gas or fire in unit
- frozen or broken pipes
- major plumbing problems
- major electrical problems
- criminal damage to property